Needs Analysis and Problems on English Skills  for Coffee House Employees

Porramet Saisaengjan*  and  Nawamin Prachanant

Art in English Program, Faculty of Humanities and Social Science, BuriramRajabhat University * Corresponding author: porramet181surin@yahoo.com

Abstract
The research aimed to study and compare needs and problems on English skills used by the employees of the coffee houses in the northeastern region of Thailand. The samples were 100 coffee houses: 50 baristas and 50 waiters & waitresses, from the coffee houses in the northeastern region of Thailand. They were selected by multi-stage random sampling technique. The research instrument was a set of questionnaires. The collected data were analyzed by using frequency, percentage, mean, standard deviation and independent samples t-test. The findings revealed that they need English skills for working at the high level. The listening is the most needed, followed by speaking, reading and writing. In addition, the coffee house employees faced the problems when they communicate with the foreign customers at the moderate level. Also, they faced the listening skill most, followed by speaking, reading and writing. However, it was not different of needs and problems on English skills classified by positions; baristas and waiters & waitresses who work in the coffee houses in the northeastern region of Thailand.

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